Refund & Cancellation Policy

1. Who this applies to

This policy covers purchases made directly from Selectic Inc. on the web — Selectic AI plans and prepaid credit (see our Pricing section). Our iOS apps (Amiku, Lovetta, MysteryLab, Negotiate, Verbally, Voice App, Best Memories) are sold only through in-app purchase: Apple bills them, you cancel them in your Apple ID settings, and refunds for them are requested from Apple.

2. Cancelling a subscription

• You can cancel at any time from the billing or account page of the app, or by writing to hello@selectic.ai from the email on your account.
• After you cancel, you keep access until the end of the period you have paid for, and you are not charged again.
• If your plan has a free trial, cancel before the trial ends and you will not be charged.

3. Refunds for subscriptions

• We do not pro-rate partial billing periods.
• If you were charged by mistake — a duplicate charge, a renewal after you had cancelled, or a charge you did not authorize — write to us within 30 days and we will refund it.
• If the service did not work for you because of a problem on our side, write to us and we will refund the affected charge.

4. Prepaid credit and one-time purchases

• Prepaid credit (for example, for calls, messages, or processed photos) and one-time items that have been delivered are not refundable, except where required by law or where the charge was a mistake.
• Promotional or free credit has no cash value.

5. How to ask for a refund

Write to hello@selectic.ai with the email on your account, the app, and the date and amount of the charge. We reply within one business day, and an approved refund goes back to the original payment method; your bank may take 5–10 business days to show it.

6. Contact

Selectic Inc., 101 Nighthawk Lane, Palm Coast, FL 32164, United States — hello@selectic.ai